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HP Recommended
HP OfficeJet 3830 All-in-One Printer
Microsoft Windows 10 (64-bit)

For the past two days I after having to try to print a PDF.I cleaned out the tray,but not working.When using the smart print or test print it worked.Do I need to uninstall the drivers then reinstall?Constantly received messages out of paper.Only works when using diagnostic tools then print test page.Is it possible to deactivate this error message

 

1 REPLY 1
HP Recommended

Hi @Philbroadstreet


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP OfficeJet 3830 All-in-One Printer.

  

Please download and install the firmware update on the computer connected to the printer from this link


You may also refer to this document to know how to update the firmware from this link

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.