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HP Recommended
HP OfficeJet 6950 All-in-One Printer

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I have an error with the paper tray, there is a constant message saying the paper tray is open.

 

if anyone has any clues as to how to resolve ? 

 

Drivers & SW are up to date, I don’t know what else to do ?

1 REPLY 1
HP Recommended

@Nicola221

 

Welcome to the HP Support community.

 

I understand that you are getting a paper tray open error, I am glad to assist you.

Make sure that the input tray is completely closed

Make sure that you have properly closed the main input tray by pushing the tray into the printer as far as possible.

  1. Grasp the handle on the input tray, and then pull the tray toward you to open it.

    Figure : Pull out the input tray

    Image: Pull out the input tray
  2. Close the input tray by pushing it into the printer until it locks into place.

    Figure : Push in the input tray

    Image: Push in the input tray

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.