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HP Recommended
Microsoft Windows 11

Officejet 6978. The cartridge Carrier will not move from the right side until I turn the Big gear on the left. If I lower the (ink receiver) rubber funnel part by turning the Big gear, the ink receiver funnel part on the right side under where (the Carrier will be), will allow the carrier to easily move from left to right & right to left.  THERE IS NO Paper Obstuction!  I have performed all the HP hints. I think this HP printer  has something else going on.   Thanks. JERYDUK

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