Officejet 9025e doesn't recognized photo paper selection.

[JEJN]

Officejet 9025e doesn't recognized photo paper selection

[Dragon-Fur]

@JEJN 

Welcome to the HP Community --

So, the question is "Why not?"

Included in this message are places to check / recheck  / adjust the settings.

Reminder - Tray and Paper

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Ignore anything you do not want, do not understand, or do not need.

What if?

If you need more help, tell us a bit more about what you are doing so we know what to offer.

For example, tell us about..

• Your application / print program,
• The size of your paper,
• Any messages or error(s) you are seeing.

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Printer - Specifications

Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A) > Paper Handling

Check the specifications for both the Paper Size and the Tray -- 

For example, this printer only supports plain paper and limited sizes in Tray 1.

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Printer - (Re)Load Paper

Open

User Guide 

Load Paper - Starting on Page 11

and

Work with Trays - Page 23

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Printer  - Tray and Paper

Printer -- Paper Size / Type Settings -- on the Printer Control Panel right after (re)loading the paper

OR

Printer Settings -- Paper Size / Type Settings -- Using the Embedded Web Server (EWS)

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Printer - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

Example - Tray and Paper - EWS

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Printer  - Job Submission

• What you can do is controlled within the applications or software used to prepare the content.
• The available apps and software are determined by the Operating System / version.
• The Operating System / version is a product of the type of device (computer, tablet, phone).

Example - HP Smart - Mobile - iPadOS / iOS - Photo Print

HP_Smart_Mobile_Image_Print_Resize-Move_8

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 9025e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"