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06-01-2022 03:54 AM - edited 06-01-2022 03:55 AM
Jam paper warning came up. No paper detected or jammed .
Switch off machine, then on again and it continued to print a few more pages.
Jam paper warning came up again. No paper detected or jammed.
Switched on and 'Print cartridge cannot move' warning came up, although it does move if we select to change a cartridge.
Followed HP instructions to switch off machine, remove ink cartridges, unplug, leave 2-3 minutes, then press start button for 30 seconds, and print test page - but same 'Print cartridge cannot move' warning came up again.
06-04-2022 11:25 AM
Welcome to the HP Support Community
I'd like to help!
I understand you are unable to duplex print because of the paper jam and carraige jam error.
Try the below suggestions -
Check for obstructions in the carriage path
Remove any loose paper or obstructions that might be blocking the carriage path.
Turn off the printer, and then disconnect the power cord.
Open the cartridge access door to get to the carriage inside the printer.
EXAMPLES OF A CARTRIDGE ACCESS DOOR
Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
If the carriage has a latch, gently press it down to make sure it is locked into place.
Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
EXAMPLES OF THE CARRIAGE LATCH
If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
Do not force the carriage to move if it is locked or stuck. This can damage the printer.
Close the printer door.
Reconnect the power cord, and then turn on the printer.
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.
Also, refer to -Paper Jam Error
If the error persists,
- I've sent you a private message with further instructions to get this issue sorted.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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