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Officejet Pro 8610 paper tray won't insert completely

HP Recommended
Officejet Pro 8610
macOS 10.15 Catalina

The paper tray won't insert completely into the printer.  Gets stuck with about 2" further to go.

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HP Recommended

Hi @BonnieLee1 ,


1. Please check if the Paper Tray Extender is pushed and push back to close the extender.



2.  Insert back again the Paper Tray.


3.   Review the steps in the next video on how to push the Paper Tray Extender.


* Click on KUDOS thumbs up  ferRX_0-1603134199500.pngto say thanks, 

* Click on the button Accepted Solution if the question is answered.


Best regards, 





@ferRX / I am a volunteer posting answers on my own time.
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