Officejet pro 9010 Cartridge Access Door

[Sleepyan]

I am trying to remove my paper jam. I can't lift up the cartridge access door. The left side is lose but something inside the right side (near power button) is stuck. Does anyone face the same problem? I have read some of the threads but couldn't find the answer to this problem. Thanks in advance!

[TEJ1602]

@Sleepyan, Welcome to HP Support Community!

If you have already performed the steps from the document  Paper Jam Error and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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