Officejet pro 9015e paper tray holder has block to insertion

[chascarp]

On the back of the paper tray there are two vertical pieces that insert into spaces in the paper tray holder. One of the spaces is blocked by a metal piece that I am unavle to  access.

[zoey7886]

@chascarp, Welcome to the HP Support Community! 

We're here to help you tackle that Officejet pro 9015e paper tray holder! Don't worry, we've got your back! 

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We're looking forward to helping you resolve this issue! 

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Regards, 

[chascarp]

Thank you for your reply. To claify: there are two vertical prongs on the back of the tray. In the space for the tray in the printer there are two slots the the prongs fit in. The left hand slot  has an approximately 3/8" wide metal piece lying horizonally across the slot. I assume that is part of an interlock system. It does prevent the tray from seating all the way in. I can still print evenwithout the tray being fully seated.

[chascarp]

Upon looking again there is a plastic piece about 1/8" wide half-way up the space. At a guess I would say that an interlock has broken.

[Garp_senchau]

Hey @chascarp, 

Welcome to HP Support Community,

Thank you for posting your query! My colleague @zoey7886 is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[chascarp]

I tried the support center locator and my search resulted i no results found. Postal codeis 97408

[Garp_senchau]

Hey @chascarp, 

Thank you for your response.

I've shared the steps to connect with our support team for a one-on-one interaction. They’ll work with you directly to resolve the issue—possibly even using a bit of remote assistance magic to get everything sorted!

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,