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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- On my 8620 can't get the paper tray to go in all the way.

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12-30-2023 11:04 AM
I have an HP officejet Pro 8620 printer, I have changed the paper thousands of time with no problem. Now I can't get the paper tray to go in all the way, It seems like it is hitting something after it goes in about 80 % of the way. I have looked inside the opening with a flashlight and saw nothing that would seem to be blocking the tray. I am stumped after numerous trys
01-03-2024 12:18 PM
Hi @mjt34 ,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're having trouble with the paper tray on your HP OfficeJet Pro 8620, here are steps you can take to troubleshoot the issue:
Check for Obstructions:
- Use a flashlight to carefully inspect the paper tray area for any foreign objects or debris that might be causing the tray to get stuck.
- Check both the front and back of the printer for any obstacles.
Ensure Proper Alignment:
- Make sure the paper tray is aligned correctly with the printer. It should slide in smoothly without any tilting or misalignment.
- Check for any visible misalignment issues.
Examine Tray Guides:
- Inspect the guides on the paper tray and inside the printer. Sometimes, these guides can become misaligned or bent, causing issues with tray insertion.
- Gently adjust the guides to ensure they are in the correct position.
Try Different Paper:
- Sometimes, using a different type or size of paper can help diagnose the issue. Try using a different type or size of paper to see if the problem persists.
Inspect Paper Tray Rollers:
- Look for any issues with the rollers in the paper tray. Make sure they are clean and free of any debris.
- If there are any visible issues with the rollers, you may need to clean or replace them.
Restart the Printer:
- Turn off the printer, wait for a few seconds, and then turn it back on. Sometimes, a simple restart can resolve mechanical issues.
Update Firmware/Driver:
- Check if there are any firmware or driver updates available for your printer on the HP support website. Updating the firmware or driver may resolve compatibility issues.
I hope this helps.
Take care and have a good day.-
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A_Gayathri
HP Support Community Administrator.