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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- OneLam 400 A4 document jam

Create an account on the HP Community to personalize your profile and ask a question
04-02-2024 07:05 AM
Hi @Mitch0303,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
04-02-2024 06:16 PM
Looking at the manual there is no demonstrated way to open the device. The only thing shown is the pressure released for removing jams. Be careful if device is hot.'
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.