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HP Recommended
HP Recommended
Welcome to the HP Community --
Unfortunately, no - we cannot help.
We are a user forum.
We do not have any contact with the HP Parts Store or the Store/HP.com USA Sale.
If you purchased from the HP Parts Store:
https://parts.hp.com/hpparts/Contact_us.aspx?mscssid=EAEAAC13B205458B91C886168B7C866E
Select (in the drop down box) > Return, Credit, or Invoice HP Spare Parts...
Continue with the submission process to get help.
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For those reading...
Weird positioning of the trays in this printer
Other printers might have tray #1 on top and tray #2 located beneath tray #1.
This printer supports Tray #1 in the bottom position - Tray number 1 supports plain paper.
Reference: https://www.partshere.com/HPPictures/?partno=1MR66-60014
The 2nd custom paper size tray, Tray #2, is located in the "top" position (as standing in front of the printer and looking at the front). Reference: https://www.partshere.com/HPPictures/?partno=1KR42-90043
Example - EWS - Tray and Paper
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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HP OfficeJet Pro 9025 All-in-One Printer
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Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
HP Recommended
What part number did you order? Can you post a picture of what you are looking for?
Have you looked at my KB article on how to find a part number? https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/tkb-p/printers-knowledge-base.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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