Our HP envy 7649 stoped printing to small photo tray. It defaults to letter size tray. Any ideas for

[craig1954]

Our HP envy 7649 stoped printing to small photo tray. It defaults to letter size tray. Any ideas for A fix?

thanks

craig 

[Dragon-Fur]

@craig1954 

Welcome to the HP English Community --

There are two places where Tray and Paper need to be checked / adjusted.

• For those printers that includes a touchscreen and full Printer Control Panel, Tray and Paper can (usually) be checked right on the control panel after paper is loaded or right after the paper intake tray is opened and closed.

and / or

• For printers on the Network, use the Embedded Web Server (EWS) to check / adjust tray and paper settings.

Next,

• After the printer is aware, check / adjust the paper size / type settings in your app / software.

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Details

(Re)load the paper according to the instructions in the User Guide -  Page 11.

Do not skip Step 4

and / or

Use the Embedded Web Server (EWS) to check / adjust the Paper Size / type.

EWS is available in your HP Smart Mobile App in Printer Settings > Printer Information > Advanced Settings

If EWS won't open within HP Smart, open EWS using your browser.

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Example - (Alternate EWS format - select new OfficeJet Pro printers and at least some LaserJet printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one tray.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

Example - HP Smart - Mobile - iOS / iPadOS - Tap for Printer Settings

HP_Smart_Mobile_Printer_Settings_1

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EWS_7855_Preferences_Tray_and_Paper_Management_All_4

Example - HP Smart - Mobile - Print Photo - Optional Edit / Transform - Print Options > Paper Size

HP_Smart_Mobile_Image_Print_Resize-Move_9

Example - HP Smart - Mobile - Print Photo - Print Options

HP_Smart_Mobile_iOS_Photo_Print_Options_Color_1

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 7644 e-All-in-One Printer  

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