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Out of paper in photo tray

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HP ENVY Photo 7858
Microsoft Windows 10 (64-bit)

I don't need the out of paper message, as it is pointless if I am not printing from the photo tray. I keep making sure I have paper in the regular tray. Can this be disabled?

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HP Support Agent
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I'd like to help!


Launch the HP print driver window from common Windows applications and learn how to navigate the different tabs and menus.

  1. Open the document or photo on your computer, click File or the menu icon , then click Print.

    Print or Print Pictures window or pane opens with general print job settings, including the menu to select the printer you want to print to.

  2. Open Document Properties or Printing Preferences from the main print window or pane to access the HP print driver settings. The button or link name varies depending on the app you are printing from.

    • Microsoft Word: Click Printer Properties

    • Paint and WordPad: Click Preferences

    • Windows Photo Viewer: Click Options... in the lower right corner of the screen, then click Printer Properties... in the Print Settings window

    • Adobe PDF Reader: Click Properties

  3. To view the different settings, click the tabs along the top of the window. To access more settings, click the Advanced button that is often located on the Layout tab.

    Figure : Example of a printer Document Properties window

    HP Document Properties window with settings tabs and the Advanced settings button
  4. If a Printing Shortcut tab is available, click it to use shortcuts that already have essential settings already selected for common print job types. You may also create your own custom shortcut for future print jobs.

Change the paper tray source, to resolve the issue.


Paper tray or source: Select the tray you loaded the paper into, if your printer has more than one tray. If available, use Automatically Select to pull from the main tray. If the main tray is empty, paper is pulled from another tray with paper.

you can find the option Source, Source is or Paper source menu on the Paper/Quality or Features tab


Refer to -Print Driver Settings Guide (Windows)


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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