Out of paper message error

[tosina01]

The printer hp c309g showing OUT OF PAPER ERROR MESSAGE.

LOAD PAPER TO THE MAIN TRAY.

I ALREADY LAODED THE PAPER TO THE MAIN PAPER TRAY.

[Sneha_01]

Hi @tosina01,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Out of Paper" error message on your HP C309g printer, despite having paper loaded in the main tray, can be caused by several issues. Here are some steps to troubleshoot and resolve this problem:

1. Check Paper Condition and Alignment

Ensure the paper is in good condition and properly aligned in the tray:

• Paper Type: Use standard, good-quality paper. Avoid using wrinkled, torn, or damp paper.
• Alignment: Make sure the paper stack is properly aligned and not overfilled. The stack should be below the maximum paper line indicated in the tray.
• Paper Guides: Adjust the paper guides in the tray so they rest against the edges of the paper without being too tight.

2. Clean the Paper Rollers

Dirty or dusty paper rollers can prevent the printer from picking up paper correctly:

1. Turn off the printer and unplug it from the power source.
2. Remove the paper from the main tray.
3. Locate the paper rollers: These are usually found inside the paper tray or at the back of the printer.
4. Clean the rollers with a lint-free cloth slightly dampened with distilled water. Rotate the rollers manually to clean the entire surface.
5. Allow the rollers to dry completely before reloading the paper and turning the printer back on.

3. Reset the Printer

A simple reset can sometimes clear error messages:

1. Turn off the printer.
2. Unplug the printer from the power source.
3. Wait for 60 seconds.
4. Plug the printer back in and turn it on.

4. Check for Obstructions

Make sure there are no obstructions in the paper path:

1. Turn off the printer and unplug it.
2. Open the printer and inspect the paper path for any debris, paper jams, or foreign objects.
3. Remove any obstructions carefully.

5. Use the Printer's Diagnostic Tools

Many HP printers have built-in diagnostic tools to help troubleshoot problems:

1. Access the printer's control panel.
2. Navigate to Settings or Tools.
3. Look for options like "Paper Feed Test" or "Diagnostic Page" and follow the prompts.

6. Update Firmware

Outdated firmware can sometimes cause operational issues:

1. Visit the HP support website.
2. Enter your printer model (HP C309g) and look for firmware updates.
3. Follow the instructions to download and install the latest firmware.

7. Check Printer Settings

Ensure the printer settings match the paper type and size loaded in the tray:

1. Access the printer's control panel.
2. Navigate to Settings or Paper Handling.
3. Verify that the paper size and type match what is loaded in the tray.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support