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HP Recommended
HP Smart Tank Plus 570 Wireless All-in-One

My printer doesn’t print 

the paper goes down then sticks in midway 

the screen displays: the printer out of paper  please load the printer with the papers then try again 

1 REPLY 1
HP Recommended

@Raed_safadi

 

Welcome to the HP support community.

 

I understand that paper is getting stuck and you are getting out of paper error, I am glad to assist you.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Clean the paper pick rollers (inside printer)

  • Clean the paper pick rollers under the cartridges or inside the paper tray area.
  • Get a flashlight.
  • Turn off the printer.
  • Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
  • Remove the paper stack from the input tray.
  • Depending on your printer model, use the flashlight to find the paper pick roller.
  • PRINTERS WITH THE ROLLER UNDER THE CARTRIDGES
  • Printers with the roller located under the cartridges
  • PRINTERS WITH THE ROLLER ABOVE THE INPUT TRAY
  • Rollers in the paper tray area
  • Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
  • Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
  • Allow the rollers to dry for two minutes.
  • Reconnect the power cord and cables, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.