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‎03-07-2021 05:45 PM

HP Recommended
Product: MFP476nw
Operating System: macOS 10.15 Catalina

Hi - My printer is giving a jam error (Jam in Output Bin) after it completes every print job. There is no paper  jam anywhere in the printer.    I have reset to default settings,  updated the firmware,  and unplugged the power cord from  the machine and at the wall  and waited  for 60 seconds to plug  back in.  

 

Not sure what I am missing.

 

Thanks in advance for any help.

Category:
1 REPLY 1

‎03-07-2021 10:04 PM

HP Recommended

A couple of possibilities:

 

1- the paper size set on the printer does not match the actual loaded paper. For instance, if you had legal paper in the tray and you had the printer settings for letter, the sensors will trip for too long and the printer thinks there is a jam.

2 - If the pickup roller is worn it can cause delayed feeding which can trigger a jam error as well.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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