PAPER FEED KEEPS SAYING LOAD PAPER

[K3ZKO]

PAPER IS LOADED BUT PRINTER SAYS LOAD PAPER

[Raj_05]

Hi @K3ZKO,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP ENVY Photo 7855 All-In-One Printer indicates that it needs paper even though paper is loaded, you can try the following troubleshooting steps.

Check Paper Tray:

• Ensure the paper is correctly loaded in the paper tray.
• Verify that the paper is not wrinkled, folded, or damaged.
• Make sure the paper width guides are snug against the edges of the paper.

Paper Size and Type Settings:

• Make sure the paper size and type settings in the printer's settings menu match the paper loaded in the tray.

Clean the Paper Feed Rollers:

• Turn off the printer and disconnect it from the power source.
• Open the paper tray and locate the paper feed rollers.
• Use a lint-free cloth lightly moistened with distilled water to clean the rollers.
• Allow the rollers to dry completely before reconnecting the printer and turning it on.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check for Firmware Updates:

• Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or the printer’s settings menu.

Reconfigure the Printer:

• Remove the paper from the tray and reload it.
• Ensure the paper is loaded properly and the tray is not overfilled.
• Reinsert the paper tray fully into the printer.

Check for Obstructions:

• Open the printer and check for any obstructions or small pieces of paper that may be causing the issue.
• Clear any jams or debris you find.

Align the Printer:

• From the printer's control panel, navigate to the settings or maintenance menu and run an alignment.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support