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09-25-2021 01:43 PM - edited 09-25-2021 01:43 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand that your HP Envy printer paper tray was broken and in order to fix this issue, your printer needs to be serviced.
Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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