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AC52
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Message 1 of 2
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PRINTER GETTING PAPER JAM ERROR BUT THERE IS NO PAPER JAM AND WONT PRINT

HP Recommended
Example: OFFICEJET PRO 6830
Microsoft Windows 10 IOT

NO PAPER JAM JUST REPLACE CARTRIDGES . STILL NOT PRINTING

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@AC52, Welcome to the HP Support Community!

 

I understand you are not able to print due to this false error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

If you are not able to make a copy, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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