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‎07-28-2023 05:38 AM

HP Recommended

My printer says that is out of paper but it is not. We have placed paper and it continues saying the same thing

Category:
1 REPLY 1

‎07-31-2023 07:57 AM

HP Recommended

Hi @ZOECOZY,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Complete issue that you are facing with the unit.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?

Take care and have a great day ahead.

Rainbow23 - HP Support.
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