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10-12-2020 07:45 AM
Product: PSC 1610
Operating System: Microsoft Windows 10 (64-bit)
My PSC 1610 works fine except it wont feed photo paper heavier than 135gsm. All the usual heavy photo paper at 230gsm gets fed into the printer then gets stuck before coming under the print head, just on the feed rollers behind the heads. Is this a common problem with this model or is something wrong that can be fixed ?
2 REPLIES 2
10-12-2020 08:47 AM
Product introduced in 2004
The printer is old by any except the most generous standards of operation.
Assuming the comment is relevant, then Yes, a printer this old might be prone to issues loading thicker paper. Was the same true in 2004 or soon after? Unknown.
- The mechanics in the printer might be failing.
- The settings might be incorrect.
- The settings might be correct but the printer is not doing what it ought: Mechanical failure with the addition of the software (last released in 2014) not fully working in a modern Operating System.
What to do?
What you have always done, make sure the printer is clean, the settings are correct, the power is enough and stable.
If you think the printer is suffering from corrupted software, you could remove (uninstall) the existing software, Restart the computer, Download-Save-Install a fresh copy of the Full Feature Software
Assuming the software still works in the latest version of your Operating System AND that the issue is "fussy software", reloading might help. It might also just make things worse. The software, like the printer, is old - there is no guarantee that removing it from the computer is a good idea. It is a possible fix - just not guaranteed to be a valid choice.
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10-15-2020 08:30 AM
It hasn't fed heavy photo paper for a while, probably over a year. 135gsm feed fine and prints fine, heavier just gets stuck slightly ahead of the print heads on the last set of rollers.
The software updates itself to the latest with HP Update, so I'm assuming its fine. The printer has another issue posted on a different post, that the scanner has a fault also. Done all the usual stuff suggested and also run the HP scan doctor. That says there is a driver issue, but removing device and reinstalling doesn't fix the scan issue.
So its just an old printer that works fine other than it wont scan and it wont print on heavy paper. Otherwise its fine...............
I've also got quite a few cartridges so I'll use them up before throwing it away.
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