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HP PageWide Pro 772dw Multifunction Printer

I have the 4th and 5th tray stand on wheels that was made for the 772dw, it regularly produces "phantom jams" for which the only solution is to lift the QUITE HEAVY printer off the stand and then reset it and turn it back on. This is so inconvenient, that I have just not been using the stand as my helper is no longer willing to help me lift it on and off.  Both the printer and the stand were so expensive, but are really great quality. I'd love to be able to use it as is. I had a service tech come look at it, as I never reported on it until out of warranty and he couldn't ID the problem. That is literally the only problem I've ever had with the printer, which is a miracle actually! Any ideas what this could be?

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