Paper Feed Issue on new Envy 6455e

[OfficeSpacePJam]

I just set up a brand new Envy 6455e. After a dozen or so attempts, it has not been able to print a single page successfully. Each time the paper gets jammed in the exact same location. I have done the following for troubleshooting:

• Powered printer off and back on (x2).
• Checked every single nook and cranny, including underneath printer and removing the paper path cover. I have insured proper replacement of paper path cover.
• Each time I clear the stuck paper the same jam occurs again.
• Attempted to update firmware two times but failed.

Please help! The utter absurdity that is modern day printing is starting to get to me.

[Betty0610]

@OfficeSpacePJam

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!