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Paper Feed

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HP Laptop
Microsoft Windows 10 (32-bit)

I have been printing photos on a new HP Smart Tank Plus 555 printer using Canson infinity textured photo paper. After about 20 successful prints the printer will no longer draw this rather thick paper through the printer . The paper is 310g/M2.


Does anyone have any tips as to how I can fix this problem.

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@JohnS48, Welcome to the HP Support Community!


Try printing on a regular paper and check if that works to check the hardware functionality of the printer.


Check if this type of paper is supported by the printer - Product Specifications for the HP Smart Tank Plus 555 Printer (1TJ12A)


To know how to load photo papers, refer to - Loading Paper, Envelopes


For more info on troubleshooting paper feed issues, refer to - An 'Out of Paper' error displays, printer does not pick paper


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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