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07-07-2022 04:09 PM
I've used this printer for four years with no issues. Lately, it won't print on any paper thicker than a standard sheet of paper. I used to be able to print on cardstock, sticker paper, etc but now it says it has a paper jam and won't even pull the paper out of the tray. Any suggestions on what I can do to resolve this issue?
07-12-2022 05:08 AM
@CassieB803, Welcome to the HP Support Community! I’m here to help.
I understand the printer jams the paper. Make sure you are using compatible paper. Refer to the paper-handling section on the printer specifications page.
Perform the steps mentioned in this document - Paper jam error
Update the printer firmware
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
If the issue persists,
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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