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HP Recommended
HP ENVY 4523 All-in-One Printer
Microsoft Windows 11

can't replace the dulex cover or paper guide cover on my Envy 4532. I was clearing a paper jam and had to remove both, and another piece came out - a white piece with wide rectangular teeth.  I can't seem to find a way to replace them.  The manual does not describe this. Please can someone show me how! Thank you 

1 REPLY 1
HP Recommended

Hi @JChan73,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

This might require one-on-one interaction to fix the issue.

 

You will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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