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‎03-20-2022 04:42 PM

HP Recommended
Product: HP LaserJet Pro M118dw

Hi, has anyone experienced this or does anyone know how to fix this? There’s a paper jam error persisting even after the removal of jammed paper in the input tray. I also tried disconnecting power when the machine is on for 60 seconds and then reconnecting, but the problem still persisted. Help! Thanks in advance! 

1 REPLY 1

‎03-23-2022 07:30 AM

HP Recommended

@Megan666

 

Welcome to the HP support community.

 

I understand that you are getting paper jam error, I am glad to assist you.

Reset the printer

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP support document for further assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others .

Cheers.

Sandytechy20
I am an HP Employee

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