Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
ENVY 5642 says Paper Jam, but there is no paper jam. I have done everything HP Support recommended. Do I really have to go buy a new printer??
Welcome to the HP Support Community.
Let's try to reset the Printer here:
Reset the product
Also, try connecting the Printer to a different wall outlet directly.
Also, try a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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