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Stony157
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Message 1 of 2
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Paper Jam - Top stuck - OfficeJet 9015

HP Recommended
OfficeJet 9015
Microsoft Windows 10 (32-bit)

Video helps that I've seen just direct to open the top, but the top on my 9015 is stuck with a latch on the left side of the top and I can't unstick it.  Any suggestions?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Stony157, Welcome to the HP Support Community!

 

At the top of the printer is the Automatic document feeder. Yes, it is fixed to the printer at the left end and cannot be removed.

For more info, refer to this document.

 

To resolve a paper jam issue, kindly follow the steps mentioned in this document - Paper Jam Error

 

If you want to access the cartridge area, click here - Replacing Ink Cartridges

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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