Paper Jam but no paper found

[CourtB18]

My printer continues to give a paper jam error, but I see no paper. I checked the back, front, sides. I seriously see no paper caught in the printer at all. 

[sandytechy20]

@CourtB18 

Welcome to the HP support community.

I understand that you are getting paper jam errors, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[bibapaloua]

I have the exact same problem, but with my beloved Officejet Pro 8620. I've done every steps mentionned in the HP document, with no results. I to have to perform a semi-full reset. Can you assist me with that?

Many thanks!

[sandytechy20]

@bibapaloua

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.