cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Kikay119
New member
1 0 0 0
Message 1 of 2
122
Flag Post

Paper Jam issue but no paper jammed.

HP Recommended
Deskjet 2515

Even when not connected to a laptop or pc, it still shows “J” for paper jam on the display. 😫 no paper jammed anywhere. Still won’t print even for scanning 😩 

please help

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
28,575 21,821 1,532 1,466
Message 2 of 2
Flag Post
HP Recommended

@Kikay119

 

Welcome to the HP Support Community.

 

Make sure the carriage can move freely

  1. Turn on the printer.

  2. Open the cartridge access door.

    The carriage moves to the center of the printer.

    Open the cartridge access door

  3. Wait until the carriage is idle and silent before you continue.

  4. With the printer turned on, disconnect the power cord from the rear of the printer.

  5. Unplug the power cord from the power source or electrical outlet.

       WARNING: 

    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

  6. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

       CAUTION: 

    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

  7. Reach inside the printer through the cartridge door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  8. Remove any loose paper or obstructions found.

  9. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.

  10. Close the cartridge access door.

    Close the cartridge access door

  11. Reconnect the power cord to the back of the printer.

  12. Plug the power cord back into the power source or electrical outlet.

  13. Turn on the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation