Paper Jam on photo paper tray - printer only i month old!!

[LarryDustin1945]

Paper Jam on photo paper tray. Tried many times to resolve this issue. Printer only 1 month old - only printed about 15 6 x 4 photos - in black and white!

[sandytechy20]

@LarryDustin1945

Welcome to the HP support community.

I understand that you are getting paper jam errors on the photo tray.

Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

Refer to steps 2 and 3 in this HP document for more assistance:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.