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AA3RR
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Message 1 of 2
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Paper Jam that Cannot be Resolved

HP Recommended
HP Office Jet Pro 8710
macOS 11.0 Big Sur

Approximately at 2:30pm PDT my printer received an update.  Once the update was finished being installed an error message appeared out of the blue stating there is paper jammed.  I clicked on the "movie" which indicated the jam was located in the ADF.  

There is no paper jammed in that location.  Or any other location.  

I have subsequently spent nearly 2 hours going through EVERY suggested process to fix the problem and here I sit writing about a non-existent paper jam.  

BTW it worked fine about an hour prior to the update.  Coincidence?  Anyone have any ideas?  Bueller?  Bueller?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AA3RR, Welcome to the HP Support Community!

 

I understand you have a false paper jam error on the printer.

 

Make sure you have tried the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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