Paper Jam that Cannot be Resolved

[AA3RR]

Approximately at 2:30pm PDT my printer received an update.  Once the update was finished being installed an error message appeared out of the blue stating there is paper jammed.  I clicked on the "movie" which indicated the jam was located in the ADF.  

There is no paper jammed in that location.  Or any other location.  

I have subsequently spent nearly 2 hours going through EVERY suggested process to fix the problem and here I sit writing about a non-existent paper jam.  

BTW it worked fine about an hour prior to the update.  Coincidence?  Anyone have any ideas?  Bueller?  Bueller?

[Kumar0307]

@AA3RR, Welcome to the HP Support Community!

I understand you have a false paper jam error on the printer.

Make sure you have tried the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!