Paper Jam when scanning duplex via ADF

[12Paw]

Hi,

I'm struggeling with my almost new (<1year) OfficeJet Pro 9010 series (Model 9015).
If I start scanning documents by ADF and duplex, almost every 2nd paper stucks/jamed when it goes back for turn over.
Means: 
Feed in from the inlet down to the outlet area is ok.

Moving back from the outlet area to turn over and back to the outlet area, it getting stuck.

I clened all the roller I saw with destilled water, but it does not really help.
Is there something to adjust? Some other ideas I can chek which might helpful?
Or do I have to return it back to HP for warranty repair because all I can do is waste time by trying a self repair ;-).
Thank you and BR, 12 paw

[Betty0610]

@12Paw

Welcome to the HP Support Community.

Does it happen on copies too from the ADF? Do the scans come out well from the scanner glass?

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

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Thanks!

Have a great day!