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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Common issue on these models is fuser wrap, where a sheet of paper gets wrapped around the fuser, this causes flags in the printer to be tripped permanently. Very hard to see this but if you look from the back around the top you may be able to see if there is paper there. Disassembly is the only way to get the paper out.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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