• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-31-2023 10:53 AM - edited ‎01-31-2023 11:28 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

Here's a strange problem:  If I print just 2 pages of a double sided document, my printer works fine.  That is, printing on the front and back of a single piece of paper, there is no problem.  I can also print multiple copies of this two page double-sided document with no problem.  However, if I attempt to print a larger, multi-page document, double sided (e.g. 4 pages on the front and back of two sheets) the printer will jam when it prints the second page on the back of the first page.  The jam is caused by the print head grabbing the edge of the paper coming up to print the second page on the back of the first paper.

 

Everything appears clean and there are no pieces of paper stuck in the printer.

 

Help, it's driving me crazy. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.