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OSMRDucks
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Message 1 of 2
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Paper Jams

HP Recommended
Example: Pavilion 6530OfficeJet Pro 8500A Premium

Paper jams each time I start a print project or receive an incoming fax.  I clear the jam for the first page and all the other pages come through fine.  I can print 20+ pages once the jam is cleared.

I have cleaned the rollers and wiped the inside down.  I followed the instructions on Support Assistance.

Thanks in advance for any suggestions.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @OSMRDucks,

  

If you have already performed the steps from the document 'Paper Jam' and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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