cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
jennyj21
New member
1 0 0 0
Message 1 of 2
130
Flag Post

Paper damaged/creased coming out of Laser Jet Pro M254dw

HP Recommended
Laser Jet Pro M254dw
macOS 10.15 Catalina

I am having an issue with one of the roller in the printer making a zig zaggy indention the length of my paper as its coming out. I've done a reset, looked at settings, opened the back and look dot see if anything was out of place, and I can't figure it out. 

1 REPLY 1
Repairatrooper
Level 14
Level 14
11,450 11,265 1,137 3,424
Message 2 of 2
Flag Post
HP Recommended

This type of defect is most often caused by a failed fuser unit. If you can pull the page flat and there is toner in the groove then the fuser is the definite issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation