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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper feed on HP LaserJet does not work . I tred all the onl...

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01-11-2022 01:36 PM
Paper feed on HP LaserJet does not work . I tried all the online steps. The paper feeds in about 1 cm but then stops. Cleaning the rollers as recommended on line has not helped . Have also gone through the switching on and off again process. I hacve changed the paper.
01-14-2022 12:39 PM - edited 01-15-2022 02:07 AM
Welcome to the HP support community.
I understand that you are getting a paper jam errors, I am glad to assist you.
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Turn off the printer, and then unplug the power cord from the electrical outlet.
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Open the toner cartridge access door.
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Remove the toner cartridge.
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Use both hands to remove any jammed paper from the toner cartridge access area.
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Install the toner cartridge.
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On the printer control panel, press the Resume/Cancel button
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee