Paper feed on HP LaserJet does not work . I tred all the online steps. The paper feeds in about 1 cm

[Jesap]

Paper feed on HP LaserJet does not work . I tried all the online steps. The paper feeds in about 1 cm but then stops. Cleaning the  rollers as recommended on line  has not helped . Have also gone through the switching on and off again process. I hacve changed the paper.

[sandytechy20]

@Jesap 

Welcome to the HP support community.

I understand that you are getting a paper jam errors, I am glad to assist you.

Remove any jammed paper from the paper path and toner cartridge access area from inside the printer.

1. Turn off the printer, and then unplug the power cord from the electrical outlet.
2. Open the toner cartridge access door.
3. Remove the toner cartridge.
4. Use both hands to remove any jammed paper from the toner cartridge access area.
5. Install the toner cartridge.
6. On the printer control panel, press the Resume/Cancel button

Refer to this HP document for further assistance:- Click here

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.