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01-11-2022 01:36 PM
Paper feed on HP LaserJet does not work . I tried all the online steps. The paper feeds in about 1 cm but then stops. Cleaning the rollers as recommended on line has not helped . Have also gone through the switching on and off again process. I hacve changed the paper.
01-14-2022 12:39 PM - edited 01-15-2022 02:07 AM
Welcome to the HP support community.
I understand that you are getting a paper jam errors, I am glad to assist you.
Turn off the printer, and then unplug the power cord from the electrical outlet.
Open the toner cartridge access door.
Remove the toner cartridge.
Use both hands to remove any jammed paper from the toner cartridge access area.
Install the toner cartridge.
On the printer control panel, press the Resume/Cancel button
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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