• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎01-19-2021 08:11 PM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

Unable to get the printer paper feeder to take in paper in the paper feeder when scanning or faxing.  Trying scanning from the HP Smart App.  Using the touch screen for faxing.  Brand new printer.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2021 10:20 PM

HP Recommended

Thanks for the tips.  I ended opening a case with the support team and they had me return the unit to the place I purchased it.  I bought a HP Envy Photo 7800 and it works perfectly out of the box.

 

Thanks!

waterskier75

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-23-2021 02:30 AM

HP Recommended

@waterskier75

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in step 3 from this Link: https://support.hp.com/in-en/document/c06262856 to clean the paper rollers

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎01-23-2021 10:20 PM

HP Recommended

Thanks for the tips.  I ended opening a case with the support team and they had me return the unit to the place I purchased it.  I bought a HP Envy Photo 7800 and it works perfectly out of the box.

 

Thanks!

waterskier75

Was this reply helpful? Yes No

‎01-26-2021 05:23 AM

HP Recommended

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.