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KLindy5885
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Message 1 of 2
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Paper got caught Now it does not print

HP Recommended
Deskjet all in one Destop F340
macOS 10.13 High Sierra

As the carrier slid across the paper it got caught on the paper.  I gently pulled the paper out, but now it cycles as if it is printing.

AS the paper appears the is no ink on the page. 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 Hi @KLindy5885,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Self Test page -

  1. Load the input tray with unused plain white paper.

  2. Press and hold the Cancel () button and then press the Start Copy Color () button.

  3. Release both buttons. The self-test page prints.

Post the Self Test page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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