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10-28-2020 01:55 PM
Product: Deskjet all in one Destop F340
Operating System: macOS 10.13 High Sierra
As the carrier slid across the paper it got caught on the paper. I gently pulled the paper out, but now it cycles as if it is printing.
AS the paper appears the is no ink on the page.
1 REPLY 1
10-31-2020 01:22 PM
I'd like to help!
To better assist you -
1) Does the copy print out the same way?
2) What's the application you are trying to print from? Have you tried printing from a different application or devices?
While you respond to that, let's print a Self Test page -
Load the input tray with unused plain white paper.
Press and hold the Cancel () button and then press the Start Copy Color () button.
Release both buttons. The self-test page prints.
Post the Self Test page here so we can help you further.
You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer - Print Quality Issues
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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