Paper is jamming leaving the tray

[katherine222]

The paper is repeatedly jamming as it is leaving the tray like it is stuck at the place the rollers push it through. I have to open the paper tray to access the bottom of the printer so I can remove the paper. There is no indication as to why the paper is jamming. 

[Irfan_06]

Hi @katherine222,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with paper jam on your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support