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HD541
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Paper jam Notification On A Brand New Printer that has never been used. It has never had paper in it

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HP OFFICEJET PRO 6978

This printer was just taken out of the box and during set up is stops and says there is a paper jam in the document feeder. There is no paper in there and it has never had paper in it yet. I can not get past this in the set up. This was a gift and I do not have the receipt.

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Kumar0307
HP Support Agent
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@HD541, Welcome to the HP Support Community!

 

Check for any packaging materials or plastics inside the printer.

 

Kindly perform the steps mentioned in this document - A 'Paper Jam' Error Displays

Also, check the document feeder area as shown in this document - ADF does not pick paper or feeds in too many sheets

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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