Paper jam/ carriage jam

[Fabulous03]

I’m having an issue with my hp officejet pro 9015 printer saying that I had a paper jam and now a carriage jam. I followed the tutorial on the printer and couldn’t find any paper, and the ink cartridge  moves just fine. A gear broke a month ago, but I was able to repair it and my printer worked just fine until now. When the printer checks, it makes a repetitive clanking/clicking sound. 

[A_Gayathri]

Hi @Fabulous03,

Welcome to the HP Support Community

I understand you are facing a carriage issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Printers - Carriage jam or E3 error

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!