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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Paper jam error with no paper jam HP smart tank 615

Create an account on the HP Community to personalize your profile and ask a question
06-13-2022 05:06 AM
@Jabelynah, Welcome to the HP Support Community! I’m here to help.
I see that the printer has a false error. Kindly perform the steps mentioned in this document - Paper Jam Error
Also, try the steps from - An 'Out of Paper' error displays, printer does not pick paper
Make sure the paper is loaded correctly - Loading Paper, Envelopes
If the issue persists,
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee
06-13-2022 11:08 AM
@molinda
To assist you better, what model printer are you using?
Refer to this document to know how to find the Product Name or Product Number.
Did you try the steps mentioned in my previous post?
Keep me posted.
KUMAR0307
I am an HP Employee