Paper jam error with no paper jam HP smart tank 615

[Jabelynah]

Paper jam error with no paper jam HP smart tank 615, then displays also no paper loaded

[Kumar0307]

@Jabelynah, Welcome to the HP Support Community! I’m here to help.

I see that the printer has a false error. Kindly perform the steps mentioned in this document - Paper Jam Error

Also, try the steps from - An 'Out of Paper' error displays, printer does not pick paper

Make sure the paper is loaded correctly - Loading Paper, Envelopes

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[molinda]

the printer will not print. keeps saying paper jam yet there is NO paper in the printer or interior. i removed it and now it just clicks without printing

[Kumar0307]

@molinda

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Did you try the steps mentioned in my previous post?

Keep me posted.