Create an account on the HP Community to personalize your profile and ask a question
06-02-2022 11:24 AM - last edited on 06-03-2022 02:22 PM by MayS
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Hello I have the same issue with an office jet 200 mobile printer. It says change ink cartridge and then paper jam. I tried changing the ink and there isn't anything jammed. Could you please assist?
06-10-2022 09:41 AM
Welcome to the HP support communtiy.
I understand that you are getting paper jam errors, I am glad to assist you
If you have tried all steps mentioned in this HP document:- Click here
And if the issue still persists, follow these steps to fix the issue:-
Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). To clear any possible false carriage jam messages, reset the printer.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- NOTE:HP recommends plugging the printer directly into a wall outlet.
- Try to print.
Update the printer firmware to install the latest updates
Here are the steps:- Click here
Let me know how it goes.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
Didn't find what you were looking for? Ask the community