Paper jam error without paper jam

[TomJolly]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/Printer-Paper-Jams-Feed-Issues/Re-Paper-jam-error-without-paper-jam/m-... 

Hello I have the same issue with an office jet 200 mobile printer. It says change ink cartridge and then paper jam. I tried changing the ink and there isn't anything jammed. Could you please assist?

[sandytechy20]

@TomJolly

Welcome to the HP support communtiy.

I understand that you are getting paper jam errors, I am glad to assist you 

If you have tried all steps mentioned in this HP document:- Click here

And if the issue still persists, follow these steps to fix the issue:-

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). To clear any possible false carriage jam messages, reset the printer.

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:HP recommends plugging the printer directly into a wall outlet.
• Try to print.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.