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04-08-2022 12:52 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Make sure the cartridge access door is closed:
To avoid errors or other problems, make sure the cartridge access door is fully closed.
Open the cartridge access door.
Remove the paper path cover, and remove any torn paper, labels, or other obstructions that might be inside.
Reinsert the paper path cover, making sure it is fully inserted into the printer so that it does not interfere with closing the access door.
Close the door, ensuring it is fully seated.
Clear the error message:
Remove the ink cartridges and restart the printer to clear the error message.
Press the power button to turn off the printer.
With the printer off, open the cartridge access door.
Turn the power on and wait for the carriage to move.
With the printer on, unplug the printer from power.
Remove the ink cartridges and set them aside. It might be necessary to manually slide the carriage to access the cartridges.
With the access door still open, turn the printer on, and then wait for the printer to complete the start-up sequence.
Once the carriage returns to the center and the error is clear, install the ink cartridges. If the error does not clear, repeat these steps up to three times.
If the issue persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
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