Paper jam error

[Chelle64B]

Tango X will not pull paper. Comes up with a paper jam error. 

[A_Gayathri]

Hi @Chelle64B,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Tango X is displaying a paper jam error but isn't pulling the paper, 

here are some steps you can try to resolve the issue:

• Check for Jammed Paper: Even if you don't see paper visibly stuck, there might be small pieces or shreds inside the printer. Open all the access panels and carefully check for any paper fragments.
• Remove and Reinsert Paper Tray: Take out the paper tray, ensure there is no paper in it, and then reinsert it properly. Make sure the paper is aligned correctly and not too thick.
• Inspect the Paper Path: Look at the paper path where paper feeds into the printer. Sometimes, paper can get stuck in hard-to-see areas. Use a flashlight to get a better view.
• Clean the Rollers: Dust and debris on the rollers can prevent proper paper feeding. Gently clean the rollers with a lint-free cloth slightly dampened with water. Let the rollers dry completely before testing again.
• Check for Obstructions: Ensure there are no foreign objects or debris in the paper feed area that could be causing a blockage.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait a minute, and then plug it back in and turn it on.
• Update Firmware: Sometimes, updating the printer's firmware can resolve issues. Check the HP website for any available updates for the Tango X. Update the firmware on an HP printer
• Consult the Manual: Refer to the printer’s user manual for specific instructions related to paper jams.

Refer to this document: HP Tango X User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.