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HP OfficeJet 5260 All-in-One Printer

I have done all the steps to unjam paper as shown in the video.  However my problem is the paper has rolled around teethe metal bar 4 or 5 times so no paper is visible except on the tiny roller.  

1 REPLY 1
HP Recommended

@jcombs6713

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam errors, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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