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03-17-2022 07:03 PM - last edited on 03-18-2022 09:33 AM by Ric_ob
I have done all the steps to unjam paper as shown in the video. However my problem is the paper has rolled around teethe metal bar 4 or 5 times so no paper is visible except on the tiny roller.
03-21-2022 09:10 AM
Welcome to the HP support community.
I understand that you are getting a paper jam errors, I am glad to assist you.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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