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Vithal_N
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Message 1 of 4
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Paper jam issue : HP Officejet pro 8600

HP Recommended
HP Officejet pro 8600
Microsoft Windows 10 (64-bit)

Paper jam issue : Tried all options as specified by HP documentation related to this issue. Did anyone face such issue, please share any resolutions

3 REPLIES 3
Betty0610
HP Support Agent
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Message 2 of 4
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@Vithal_N

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Vithal_N
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Message 3 of 4
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Thanks for suggestion.

 

Firmware is uptodate

 

Still not working...

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Betty0610
HP Support Agent
HP Support Agent
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Message 4 of 4
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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